If your supplier updates the order tracking number, you can use Zopi’s Sync order status feature to automatically synchronize new tracking numbers with your store.

Sync order status

Steps

1. Login to Zopi > Order Center.

2. Click Sync order status in the top right corner of the Order Center page.

In case you need to track orders that were placed manually on the supplier’s site, Zopi allows you to manually input the tracking number. This enables synchronization of new tracking numbers and lets you check different tracking statuses under the Shipment tab.

Update the tracking no. manually

For AliExpress / Temu orders, you can update both the source and tracking numbers manually in the Placement tab of the Order Center.

Steps

1. From your Zopi dashboard, go to Order Center.

2. Access the New orders tab.

3. Navigate to the selected order and click the three-dot icon next to the ‘Fulfill Order’ button in the action area.

4. Click Manually fulfill.

5. In the Pop-up, input the tracking no. and click Save.

Your order with the tracking number will be marked under the ‘Awaiting Shipment‘ sub-tab within the Shipment tab and will automatically sync to Shopify. This allows you to access real-time status updates directly within Zopi.

If the supplier has already shipped the order, Zopi will automatically update and categorize the orders into different sub-statuses under Shipment, enabling you to track your orders in real-time without switching back to the supplier’s site.