For exceptional situations where manual Temu order placement is necessary, Zopi facilitates this by allowing you to input the Temu Order Number and update the order status on Zopi instantly.

How to order manually and pay on the Temu site

Steps

1. Go to Temu and log into your Temu account.

2. Select the items you wish to purchase.

3. Once you have found the items you want, click on the Add to Cart button.

4. Review the items in your cart and adjust the quantities as needed.

5. Click on the Checkout button.

6. Enter your shipping address and select your preferred shipping method.

7. Choose your preferred payment method (Card, PayPal, Apple Pay, Google Pay).

8. Review your order details and click on the Place Order button to complete the process.

How to get the Order Number and update Order Status on Zopi

The Temu Order No. is generated instantly when you place the order and always starts with ‘PO’. You may find your order number in the Temu’s site by following these steps:

Steps

1. From your Temu account, click on your user avatar in the top right-hand corner.

2. From the lefthand menu, under Your orders, click All orders.

* The order number can be found directly under each order entry.

3. Click Copy.

How to update the Order Status on Zopi

Steps

1. Log into Zopi > Order Center > Placement tab.

2. Access the Ready to order / Needs attention sub-tab.

3. Tick the checkbox next to the chosen order ID.

4. Click Manually fulfill.

5. In the Pop-up, paste the Temu Order No. copied.

• The order is almost ready to ship and the order status on Zopi will switch to the Awaiting Shipment sub-tab under the Shipment tab.
• Once a tracking code is generated on Temu, kindly click the Sync order status button in the Order center to update it for your orders promptly. For seamless synchronization, ensure that both Zopi and Temu pages are open at the same time, and the country on your Temu account matches the shipping address of your order. For example, the US Temu location can synchronize US orders using the tracking code. Orders from other locations will result in an error and require you to change the country.

After done, your order will be updated, categorized into different sub-statuses under Shipment, and the tracking code will sync with your Shopify store.