Please be aware that Zopi will only synchronize orders with the PAID and UNFULFILLED status to the Orders Center page in the app. Then, we assist you fulfill orders with some simple clicks, saving you significant time and effort.
In case you have accidentally fulfilled an order on Shopify, you can resolve it by duplicating a new order.
How to duplicate a fulfilled order on Shopify
Steps
- From your Shopify admin, go to Orders page > Select the order.
- Click the More Actions dropdown and click the Duplicate option.
- Click on the add discount and add a 100% discount since your customer has already paid for the original one.
- Click Mark as paid at collect item.
- Go back to Zopi and refresh to see the duplicated order.
Now you can go to the Order Center in Zopi and access the To order tab to check the draft order. Then, you can try to place it to your suppliers.