Cancel An Order and Refund/Return Policy on AliExpress

Sometimes, you may need to cancel a dropshipping order. This could be due to a customer changing their mind or discovering that your supplier is out of stock. Here’s how to cancel an order on AliExpress and handle refund requests.

How to Cancel an Order from AliExpress

Steps to Cancel an Order successfully cancel an order on AliExpress

1. Go to the AliExpress website and log in to your AliExpress account.
2. Navigate to My Orders.
3. Locate the order you wish to cancel.
4. Click on Order Details and then select Cancel Order.
5. On the Order Cancellation page, select a reason for cancellation and click Submit.
6. In the pop-up, click Confirm.

If your cancellation request is approved, the supplier will not ship the order, and the transaction will be canceled automatically. You will receive an email notification regarding the order cancellation.

What to Do If a Customer Asks for a Refund

Respond promptly to the customer’s refund request with a polite and professional message. Acknowledge their concern and assure them that you will handle it efficiently.

AliExpress provides a robust protection system with a full money-back guarantee. You can apply for a refund within 90 days after placing the order. Check the refund policy for each order under “Free return” on the order detail page. Note that the refund policy may vary based on your shipping address and seller type. For more information, refer to this guide.

Steps to Open a Return/Refund Request on AliExpress

To initiate a return or refund request on AliExpress, follow these steps:

1. Log in to your AliExpress account.
2. Go to My Orders and locate the order you want to return.
3. Click on Return/Refund next to the order details.
4. Select the reason for the return and upload any supporting information (photos, videos, etc.).
5. Submit the request and wait for AliExpress to review and approve it.

Once approved, you will receive instructions on how to return the item and obtain your refund.

The refund method will depend on your original payment method. For example, if you paid with a credit card, the refund will be processed back to that card.

Generally, refunds are received within 3-20 business days. For more details on the refund process based on your payment method, refer to the Original Account of the Payment here.