How to Cancel Your Subscription
- Log in to Zopi > Settings & Billing > Billing.
- Click on Cancel plan.
- In the pop-up, click on Cancel subscription to switch to the Free plan.
IMPORTANT NOTE:It has been an absolute pleasure to do business with you and to witness your growth. We hope to see you back on Zopi shortly!
- When you close the store, your subscription will be paused. To avoid being charged for our service in the upcoming cycles, you should reopen the store and cancel your Zopi plan.
- Your subscription will be canceled if you choose to uninstall the app from your Shopify admin. If you decide to reinstall it, you can still enjoy all the benefits of the plan.
It doesn’t let me select “settings” anywhere after I log in. I closed my store months ago but I just got a email saying zopi is about to auto-renew.
I already did the cancellation button and then 3 days later I was charged
Hi Candice,
Thank you for reaching out to us about the recent charge for your Zopi subscription. We understand your concern regarding being charged after attempting to cancel.
Our Billing team has thoroughly reviewed your account. This billing logic is inherent to how Shopify processes subscriptions.
Regarding the issue you mentioned, our support team has tried to contact you via your registered email address to assist you, but we have not yet received a response. We want to resolve this issue as quickly as possible and ensure everything works properly on your side.
Please kindly check your inbox (including spam/junk folders) or contact us directly at: [email protected].
We are here to help and hope to hear from you very soon.
Best regards,
Daisy – The Zopi Support Team