Payment, Refund & Downgrade Policy

Payment

• Our applications utilize the Shopify Payment system, ensuring compliance with their policies. For comprehensive details, please read here.
• We do not offer App Credit for all transactions. If you experience any issues with your payment process, please contact the Shopify support team immediately. Additionally, inform us via live chat or email for further assistance.

Refund

By approving the Shopify charge, you acknowledge and agree to our Terms of Service. ALL charges are NON-REFUNDABLE.

1. Conditions to Apply for a Refund

• Contact us through live chat or email to explain your issue. Please note that we do not guarantee acceptance of your refund request, as each app has its own policy.
• The scope of work is defined by our Support Policy. All processes must comply with this policy to receive final confirmation from both parties.
• During the support process, you must understand all standards and the Abuse rules outlined in our Support Policy.
• If our support team confirms they cannot resolve the issue, you may be eligible for a refund.
• All bugs must be considered within the scope of work (please review the Support Policy).

2. Refunds Are Rejected Under These Circumstances

• You changed your mind about the purchase, decided not to use the product, or found that our product does not meet your needs.
• Your descriptions are deemed “out of scope” (please review the Support Policy).
• You did not contact the support team for assistance.
• You cannot provide proof or screenshots related to your bugs.
• You do not want to share your staff account for us to investigate the issue.
• You repeatedly installed and uninstalled our products and requested a refund.
• You repeatedly submitted the same content while negotiating for a refund (full or partial).
• You exhibited behavior suggesting an intention to threaten Ali Orders.
• You threatened the Support Team in any manner.
• You claimed to have installed the wrong product and requested a refund. Please check your order carefully before making a payment.
• For usage charges, you must top up your account to send messages; these charges are non-refundable as they vary based on your app usage.

Updates to the Refund Policy

• This refund policy may be updated at any time without prior notice and applies immediately to all subscriptions and subscribers. Acceptance of this policy is mandatory for all users as part of our Terms of Service.
• Zopi reserves the right to refuse refunds if any attempts to abuse the refund policy are detected.

Downgrade

• You can cancel your subscription directly in the app. For guidance, visit this guide.
• As a third-party application of Shopify, all payments are processed through Shopify. If you downgrade from a higher-priced plan to a lower-priced one, Shopify will provide an application credit based on the price difference and the remaining days in the billing cycle. This credit can be used for future application purchases on Shopify, as stated here. The timing for the application credit to appear in your account may vary. You can check this in your Shopify admin under Settings and then Billing.
• If you wish to downgrade immediately, please contact the Zopi Support team for prompt assistance.