This Payment Policy explains how payments work when using Zopi Fulfillment Service.
With Zopi Fulfillment Service:
- You only need to place and pay for the order
- Zopi automatically handles supplier sourcing and fulfillment through our supplier network
- Payments are processed directly inside Zopi for a faster and smoother workflow
👉 This policy covers:
- Payment methods
- Wallet usage
- Payment processing
- Failed payments
- Refund-related payment handling
Payment Methods
Zopi Fulfillment Service supports multiple payment methods.
You can pay using:
- Zopi Wallet
- Credit/Debit Card
- PayPal (if available)
👉 Available payment methods may vary depending on your region and account status.
Zopi Wallet
The Zopi Wallet allows you to pay for fulfillment orders directly inside Zopi.
You can use the wallet for:
- Order payments
- Fulfillment fees
- Automated order processing
Wallet Top-Up
You can add funds to your wallet using:
- Credit/debit card
- PayPal
Some payment methods may include:
- Transaction fees
- Currency conversion fees
- Processing time differences
Important Notes About Wallet Balance
- Orders cannot be processed if your balance is insufficient
- Wallet top-ups are generally non-refundable after successful processing
- Zopi may temporarily review suspicious transactions for security purposes
Automatic Payment Flow
Zopi Fulfillment Service is designed to simplify fulfillment.
Typical workflow:
- Customer places an order in your Shopify store
- Order syncs to Zopi automatically
- You confirm and pay for the order
- Zopi handles supplier sourcing and fulfillment
- Tracking information syncs back to Shopify
👉 You do not need to manually contact or manage suppliers.
Payment Processing
After clicking Make Payment:
- Payment will be processed using your selected method
- Order fulfillment will begin automatically after successful payment
Depending on the payment method:
- Some payments are processed instantly
- Others may require additional verification
Order Status After Payment
After successful payment:
- Order status changes from Pending → Processing
- Tracking updates will appear after shipment
Failed or Declined Payments
Payments may fail for several reasons:
- Insufficient wallet balance
- Card declined by bank
- PayPal authorization issue
- Security verification failure
How to Fix Failed Payments
Try the following:
- Check wallet balance
- Retry using another payment method
- Verify billing information
- Contact your payment provider
👉 If the issue continues, contact Zopi Support.
Refund Processing
Approved refunds are usually returned through the original payment method.
Examples:
- Wallet payments → refunded to wallet
- Card payments → refunded to original card
- PayPal payments → refunded to PayPal account
👉 Refund processing time may vary depending on the payment provider.
For refund eligibility and conditions, refer to:
- Refund Policy for Zopi Fulfillment Service
Taxes & Additional Fees
You are responsible for:
- Applicable taxes
- Import duties
- Currency conversion fees
- Payment processing fees (if applicable)
Certain countries may require additional customs payments based on local regulations.
Payment Security
To protect users and prevent fraud, Zopi may:
- Verify payment activity
- Temporarily hold suspicious transactions
- Request proof of payment for manual review
Best Practices
- Keep sufficient wallet balance for smooth fulfillment
- Use one primary payment method to reduce payment interruptions
- Review order details before confirming payment
- Monitor failed payments regularly
Need Help?
If you need assistance while using Zopi:
- Contact our support team via Live Chat inside Zopi
- Visit the Zopi Help Center for more guides
- Join the Zopi Community to ask questions and learn from other users
👉 Our team is available to help you resolve issues quickly and keep your orders running smoothly.