Zopi is pleased to announce the implementation of a new Wallet Top-up & Bonus Policy designed to enhance the management of funds and bonuses within your Zopi Wallet. This policy outlines how to top up your wallet, earn bonuses, and withdraw funds. Please review the details below to ensure a clear understanding of the new procedures.
Users can fund their Zopi Wallet through supported payment methods. Top-ups may qualify for bonus credits based on the following amounts:
| Top-up Amount | Bonus Percentage |
| $500 to < $1,000 | 0.5% |
| $1,000 to < $5,000 | 1.0% |
| $5,000 and above | 1.5% |
- Bonus credits are calculated automatically and added to your wallet at the time of top-up.
- These credits are restricted to order payments only and cannot be withdrawn, transferred, or used for other services.
Users fulfilling orders through Zopi Suppliers may receive a fulfillment cashback bonus based on their current subscription plan:
| Plan | Cashback Rate |
| Free & Essential | Not applicable |
| Starter | 1.5% |
| Growth | 2.5% |
| Professional | 3.0% |
| Enterprise | 4.0% |
- Cashback bonuses are applied only to orders fulfilled via Zopi Suppliers.
- Cashback bonuses are held for 30 days after the order is marked as Delivered to accommodate for buyer satisfaction and potential disputes.
- Downgrading your subscription during this period will freeze any pending bonuses and prevent them from being released to your wallet.
- Fulfillment bonuses are also limited to order payments and are non-withdrawable.
Withdrawals from the Zopi Wallet are permitted for available non-bonus balances only.
- A 5% processing fee applies to all withdrawals.
- Withdrawals are only permitted for available non-bonus balances.
- Bonus credits (from top-ups and fulfillment) are strictly non-withdrawable. To process a withdrawal, contact our support team at [email protected]
- Bonus credits have no cash value and cannot be exchanged or redeemed outside the Zopi platform, and are non-transferable.
- Zopi reserves the right to adjust or revoke bonuses in cases of misuse or violation of the platform’s Terms of Service.
- Zopi may change the bonus structure, processing fees, or bonus eligibility criteria at any time with or without prior notice. Changes will take effect immediately upon publication.
The Zopi Wallet and associated bonus structures are provided as-is. Zopi is not liable for bonus disbursement delays due to system maintenance, third-party processing delays, or force majeure events.
This new Wallet Top-up & Bonus Policy is designed to provide clarity and enhance your experience with Zopi. For any questions or further assistance, please contact our support team. Thank you for choosing Zopi.