This Refund Policy explains how refunds work when using Zopi Fulfillment Service.

With Zopi Fulfillment Service:

• You only need to place and pay for the order
• Zopi automatically handles supplier sourcing and fulfillment for you
• Our system prioritizes:
  • Better supplier quality
  • Faster fulfillment
  • Better profitability opportunities for your store

👉 This helps simplify your fulfillment workflow and reduce manual supplier management.

What Is Zopi Fulfillment Service?

Zopi Fulfillment Service is a fulfillment solution where Zopi automatically handles supplier sourcing and order fulfillment for you.

Instead of manually finding and managing suppliers:

• You place the order
• Complete payment
• Zopi fulfills the order through our supplier network

👉 The system automatically selects suppliers based on:

• Product availability
• Fulfillment efficiency
• Shipping performance
• Better profitability opportunities

Conditions for Refund

You may request a refund under the following situations:

• Item not received
• Item lost during shipping
• Damaged or defective item
• Item is significantly different from the description

1. Item Not Received

a. Delivery Delay

If the package is delayed beyond the expected delivery timeframe:

• Zopi will coordinate with logistics providers to speed up delivery
• Compensation may be offered depending on the situation
• Compensation details will be reviewed case-by-case

👉 This does not apply to force majeure situations such as:

• Customs delays
• Severe weather
• Policy changes
• Logistics disruptions

b. Package Lost During Shipping

If the package is confirmed lost during transit, you may request:

• A full refund
  OR
• Re-delivery

c. Order Not Shipped for an Extended Time

If the order has not been shipped after an unusually long processing period, you may be eligible for:

• Full refund
• Partial refund
• Compensation depending on the situation

Important Customer Responsibility

Refunds may not apply if delivery issues are caused by the customer, including:

• Incorrect shipping address
• Incorrect phone number
• Failure to complete customs clearance
• Failure to pick up the package

👉 Customers should contact the local logistics provider promptly if delivery assistance is required.

2. Damaged or Defective Items

If the product arrives:

• Damaged
• Defective
• Missing parts
• Incorrect item received

Zopi will review the issue and may offer:

• Refund
• Replacement
• Re-delivery

👉 In many cases, returning the product is not required.

Non-Quality Related Issues

Refund requests caused by customer preference or selection mistakes may require product return, including:

• Wrong size selected
• Wrong color selected
• Buyer changed mind

👉 Return shipping costs may apply.

3. Items Not as Described

If the received item is significantly different from the product description, you may request a refund.

Please provide:

• Photos
• Videos
• Clear explanation of the issue

How to Request a Refund

Step 1: Open Refund Request

Inside Zopi:

1. Go to Order Center
2. Open the Shipment tab
3. Find the order
4. Click the three-dot icon
5. Select Request refund

Step 2: Submit Refund Details

Provide:

• Refund reason
• Delivery status
• Description of the issue
• Supporting photos/videos

Then click Confirm.

Step 3: Review Process

Zopi will review the request within approximately 24 business hours.

If approved:

• Refunds are processed through the original payment method
• Re-delivery or replacement may also be offered

Refund Amounts

Full Refund

You may receive a full refund if:

• Item is lost
• Product has major quality issues
• Item significantly differs from description
• Order is cancelled before shipment

👉 Shipping fees may also be refunded depending on the situation.

Partial Refund

Partial refunds may apply if:

• Package interception fees occur
• Product is usable with minor issues
• Customer-related return reasons apply

No Refund

Refunds may not apply when:

• Product matches the description
• No quality issue exists
• Customer changes mind after delivery

Important Notes

Refund Request Deadline

Refund requests should be submitted within 30 days after delivery.

Evidence Requirements

For investigation purposes, please provide:

• Photos/videos
• Tracking details
• Customer complaint screenshots (if applicable)

Return Conditions

Returned items should:

• Be unused
• Remain in original condition
• Include original packaging

Return Shipping Fees

• Zopi covers return shipping for supplier-related quality issues
• Customers cover return shipping for personal preference or selection mistakes

Need Help?

If you need assistance while using Zopi:

• Contact our support team via Live Chat inside Zopi
• Visit the Zopi Help Center for more guides
• Join the Zopi Community to ask questions and learn from other users

👉 Our team is available to help you resolve issues quickly and keep your orders running smoothly.