This Refund Policy explains how refunds work when using Zopi Fulfillment Service.
With Zopi Fulfillment Service:
- You only need to place and pay for the order
- Zopi automatically handles supplier sourcing and fulfillment for you
- Our system prioritizes:
- Better supplier quality
- Faster fulfillment
- Better profitability opportunities for your store
👉 This helps simplify your fulfillment workflow and reduce manual supplier management.
What Is Zopi Fulfillment Service?
Zopi Fulfillment Service is a fulfillment solution where Zopi automatically handles supplier sourcing and order fulfillment for you.
Instead of manually finding and managing suppliers:
- You place the order
- Complete payment
- Zopi fulfills the order through our supplier network
👉 The system automatically selects suppliers based on:
- Product availability
- Fulfillment efficiency
- Shipping performance
- Better profitability opportunities
Conditions for Refund
You may request a refund under the following situations:
- Item not received
- Item lost during shipping
- Damaged or defective item
- Item is significantly different from the description
1. Item Not Received
a. Delivery Delay
If the package is delayed beyond the expected delivery timeframe:
- Zopi will coordinate with logistics providers to speed up delivery
- Compensation may be offered depending on the situation
- Compensation details will be reviewed case-by-case
👉 This does not apply to force majeure situations such as:
- Customs delays
- Severe weather
- Policy changes
- Logistics disruptions
b. Package Lost During Shipping
If the package is confirmed lost during transit, you may request:
- A full refund
OR - Re-delivery
c. Order Not Shipped for an Extended Time
If the order has not been shipped after an unusually long processing period, you may be eligible for:
- Full refund
- Partial refund
- Compensation depending on the situation
Important Customer Responsibility
Refunds may not apply if delivery issues are caused by the customer, including:
- Incorrect shipping address
- Incorrect phone number
- Failure to complete customs clearance
- Failure to pick up the package
👉 Customers should contact the local logistics provider promptly if delivery assistance is required.
2. Damaged or Defective Items
If the product arrives:
- Damaged
- Defective
- Missing parts
- Incorrect item received
Zopi will review the issue and may offer:
- Refund
- Replacement
- Re-delivery
👉 In many cases, returning the product is not required.
Non-Quality Related Issues
Refund requests caused by customer preference or selection mistakes may require product return, including:
- Wrong size selected
- Wrong color selected
- Buyer changed mind
👉 Return shipping costs may apply.
3. Items Not as Described
If the received item is significantly different from the product description, you may request a refund.
Please provide:
- Photos
- Videos
- Clear explanation of the issue
How to Request a Refund
Step 1: Open Refund Request
Inside Zopi:
- Go to Order Center
- Open the Shipment tab
- Find the order
- Click the three-dot icon
- Select Request refund
Step 2: Submit Refund Details
Provide:
- Refund reason
- Delivery status
- Description of the issue
- Supporting photos/videos
Then click Confirm.
Step 3: Review Process
Zopi will review the request within approximately 24 business hours.
If approved:
- Refunds are processed through the original payment method
- Re-delivery or replacement may also be offered
Refund Amounts
Full Refund
You may receive a full refund if:
- Item is lost
- Product has major quality issues
- Item significantly differs from description
- Order is cancelled before shipment
👉 Shipping fees may also be refunded depending on the situation.
Partial Refund
Partial refunds may apply if:
- Package interception fees occur
- Product is usable with minor issues
- Customer-related return reasons apply
No Refund
Refunds may not apply when:
- Product matches the description
- No quality issue exists
- Customer changes mind after delivery
Important Notes
Refund Request Deadline
Refund requests should be submitted within 30 days after delivery.
Evidence Requirements
For investigation purposes, please provide:
- Photos/videos
- Tracking details
- Customer complaint screenshots (if applicable)
Return Conditions
Returned items should:
- Be unused
- Remain in original condition
- Include original packaging
Return Shipping Fees
- Zopi covers return shipping for supplier-related quality issues
- Customers cover return shipping for personal preference or selection mistakes
Need Help?
If you need assistance while using Zopi:
- Contact our support team via Live Chat inside Zopi
- Visit the Zopi Help Center for more guides
- Join the Zopi Community to ask questions and learn from other users
👉 Our team is available to help you resolve issues quickly and keep your orders running smoothly.