1. Your Responsibilities
As a Zopi user, you are responsible for the products and services you source, purchase, and resell through our platform. Zopi acts as a sales agent between you (the merchant) and the suppliers, facilitating transactions and providing essential support services. However, Zopi does not assume responsibility for any products or their compliance requirements. This includes product clearance, tax payments, or intellectual property matters related to the products you sell. To ensure clarity for all parties involved, you must provide accurate business information, including: - Public-facing contact details - Return policies - Order fulfillment timelines All sales contracts created through Zopi are direct agreements between you and your suppliers. You are the buyer of record for all items purchased through Zopi’s services and are responsible for the lawful use of these products, including compliance with local, national, and international laws regarding product import, consumer protection, and regulatory compliance. Additionally, you must ensure that the products and services you acquire meet any quality, safety, or legal standards required in your operating regions. Conduct your own due diligence regarding product specifications, costs, taxes, and any relevant restrictions or requirements.2. Payment of Fees and Taxes
Zopi requires a valid payment method on file to facilitate transactions with suppliers. Payments will be processed based on the agreed-upon billing cycle or transaction volume. By using Zopi, you authorize us to process payments between you and the suppliers. If payment issues arise, Zopi may attempt additional charges using your authorized payment methods or may suspend services until outstanding amounts are resolved. All payments to Zopi are non-refundable, and you are responsible for any applicable taxes or fees related to your transactions and operations. While Zopi facilitates the transfer of funds, you must ensure compliance with any required tax reporting or self-remittance to your jurisdiction’s authorities. Zopi does not manage or provide refunds for your end-customers, as we are not the seller of record for any goods or services. Zopi may adjust fees and commission rates with prior notice. Continued use of the services after such changes constitutes acceptance of the new terms. All fees are exclusive of applicable taxes unless stated otherwise.For orders to Brazil, please note that according to local regulations (DDU mode), buyers are required to pay additional customs fees upon receipt, calculated as: order amount * 30% * 30%.