We have some exciting news to share with you! Zopi has launched a new Tracking center that enables you to track their orders throughout the fulfillment process.
What is Tracking center?
Tracking Center – a minimalistic tab that provides you with the convenience of tracking their orders in real time, without switching back to AliExpress. Here’s how it looks like:
Understanding tracking statuses
Once an order has a tracking code, it will be automatically updated in the Order Center. Afterward, the tracking code will either be automatically synchronized from the Order Center to the Tracking Center or added manually for tracking.
Here are the different package statuses on the Tracking center. Read below to understand the meaning of each status.
| Status | Explaination |
|---|---|
| Waiting | The carrier has received the shipment details and is about to pick up the package |
| Intransit | The package has been accepted and is on its way to its final destination |
| Pickup | The package has arrived at the nearest courier facility and is available for pickup |
| Delivered | The package has been delivered successfully |
| Expired | The package has been in transit for a long time and not yet delivered or didn’t return the tracking info |
| Fail | The carrier attempted to deliver the package but failed for some reason |
How to track your orders
Steps
- In your Zopi dashboard, go to the Tracking center page.
- Check order tracking details by accessing the tracking status tab or using the search bar to search by specific criteria.
- Click on the number next to Tracking No. to view activity log.
Steps to Add Tracking Numbers in Zopi
Situation 1: Manually Input Tracking Numbers:
Steps
- Navigate to the Tracking Center page and locate the Add Tracking No. button.
- In the Pop-up, enter the tracking numbers you want to check.
- Click on Track now.
Situation 2: Bulk Import Tracking Numbers by CSV File
Steps
- Access the Tracking Center page and click the Add Tracking No. button.
- Download the template ensuring it includes fields for Tracking Number, Platform Number, Source Number, Customer Name, Email, and Phone Number.
- Upload the completed CSV file by clicking on Add File within the pop-up window.
- Click on Track now.
IMPORTANT NOTE:
* The Tracking Center feature in Zopi is available for users on the Starter plan or higher. For more details, visit our plans and pricing or access the Zopi app and go to the Settings & Billing section.
* For users on the Advanced plan or higher, the tracking number will automatically be synced from Order Center to Tracking Center once it is generated.
* For our valued Legacy Users who purchased our app plan before February 28, 2024, rest assured that quota and plan will remain unaffected.
Our goal is bringing more benefits to elevate your dropshipping business and enhance your experience with the app. We welcome your feedback and suggestions as we continue to improve Zopi!