Order Center

Status of Your Orders

Update on: 14/03/2025

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Do you want to know how to manage your orders more efficiently and provide better updates to your customers? If so, you need to use Zopi, a useful tool that lets you check and track the order statuses of your dropshipping products.

Order statuses in Shopify

  • When you got new orders, the status on Shopify will be UNFULFILLED.

  • When the order has been shipped, the status on Shopify will be FULFILLED.

Order statuses and Sub-Statuses in Zopi

New Orders: Orders are those for which the payment from your customers has synced from the sales channel (Shopify, WooCommerce) and is waiting to be placed with your suppliers.
Payment orders are those:

Sub-Statuses Explanation
Payment Failed Orders have been successfully placed with your suppliers but have not yet been paid
Paid – Awaiting Fulfillment Orders that have been paid successfully await the tracking number


Shipment orders are orders that have been paid but not yet shipped out by your supplier. It features a minimalist tab that offers convenient real-time order tracking without needing to switch back to the supplier’s site. Here’s how it looks like:
Once a tracking code is generated, it will be automatically updated. Below are the different package sub-statuses on the Shipment. Read on to understand the meaning of each status.

Sub-Statuses Explanation
Awaiting Shipment Orders with a tracking number will be marked as Fulfilled & automatically sync to Shopify
In transit The package has been accepted and is on its way to its final destination
Pickup The package has arrived at the nearest courier facility and is available for pickup
Delivered The package has been delivered successfully
Expired The package has been in transit for a long time and not yet delivered or didn’t return the tracking info
Failed The carrier attempted to deliver the package but failed for some reason


Canceled orders are orders that have been canceled by your suppliers or sales channel (Shopify, WooCommerce).
* For Channel Canceled sub-status: Click View Order in the action area to be redirected to the order details from the corresponding channel (e.g., Shopify, WooCommerce).

* For Source Canceled sub-status: Select View Order in the action area to access the order details from the original source (e.g., AliExpress, Temu).

In case you want to remove an order so that it no longer appears in Zopi’s Order Center listing, click the three-dot icon next to View Order, then select Archive. Finally, click Archive in the pop-up to confirm.
Refund orders are those that have awaited review and processing by Zopi’s supplier when fulfilling by Zopi. The review will be conducted within one day, and if approved, the refund will be processed the following day. During this period, Zopi will update the refund status, allowing you to easily monitor your order’s progress.

As you may know, we only synced information of your orders and product information via your Shopify store. So please help us to check carefully about the Order status on Shopify before checking in our app so you won’t get confused.

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Table of contents

Related articles

Order Failure Reasons and Solutions

Zopi consistently strives to simplify the order fulfillment process. However, things do not always turn out how they should be. It is important to know some of the most common errors happening when you place orders on Zopi. Here’s a compiled list of the errors that you may encounter and how to resolve them.  …

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Cancel Fulfillment Request on Shopify

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