Are you looking to manage your orders more efficiently and provide better updates to your customers? Zopi is the ideal tool for tracking the order statuses of your dropshipping products.
Understanding Order Statuses in Shopify
- New orders will display the status UNFULFILLED.
- Once the order has been shipped, the status will change to FULFILLED.
Order Statuses and Sub-Statuses in Zopi
- New Orders: These are orders for which payment has been synced from your sales channel (Shopify, WooCommerce) and are pending placement with your suppliers.
- Payment Orders: These orders are categorized as follows:
| Sub-Statuses | Explanation |
|---|---|
| Payment Failed | Orders have been placed with your suppliers but have not yet been paid. |
| Paid – Awaiting Fulfillment | Orders that have been paid successfully and are awaiting a tracking number. |
- Shipment Orders: These are orders that have been paid but not yet shipped by your supplier. Zopi provides real-time order tracking without needing to switch back to the supplier’s site. Here’s how it looks:
Once a tracking code is generated, it will be automatically updated. Below are the different package sub-statuses for Shipment:
| Sub-Statuses | Explanation |
|---|---|
| Awaiting Shipment | Orders with a tracking number will be marked as Fulfilled and automatically sync to Shopify. |
| In Transit | The package has been accepted and is on its way to its final destination. |
| Pickup | The package has arrived at the nearest courier facility and is available for pickup. |
| Delivered | The package has been delivered successfully. |
| Expired | The package has been in transit for a long time without delivery or tracking updates. |
| Failed | The carrier attempted to deliver the package but was unsuccessful. |
- Canceled Orders: These are orders that have been canceled by your suppliers or sales channel (Shopify, WooCommerce).
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- For Channel Canceled sub-status: Click View Order in the action area to be redirected to the order details from the corresponding channel (e.g., Shopify, WooCommerce).
- For Source Canceled sub-status: Select View Order in the action area to access the order details from the original source (e.g., AliExpress, Temu).
If you want to remove an order from Zopi’s Order Center, click the three-dot icon next to View Order, then select Archive. Confirm by clicking Archive in the pop-up.
- Refund Orders: These orders are awaiting review and processing by Zopi’s supplier. The review will be conducted within one day, and if approved, the refund will be processed the following day. Zopi will update the refund status, allowing you to monitor your order’s progress easily.
Remember, we only sync information about your orders and product details via your Shopify store. Please check the order status on Shopify carefully before checking in our app to avoid confusion. If you run into trouble like order failed, read here to find a solution