After your customers place orders on Shopify, Zopi automatically syncs them into the Place orders tab so you can track and manage fulfillment from one place. Understanding each order status helps you know exactly where an order is in the fulfillment process and what action may be required.
Access the Place orders tab
All synced Shopify orders can be found in:
Zopi > Place Orders
The Place orders tab organizes orders into different tabs based on their fulfillment status.
Available tabs include:
- All
- Pending
- Shipping
- Fulfilled
- Closed
These tabs help you quickly identify which orders need attention.
Order Status Overview
| Status | Meaning |
| Pending | Order has not been fulfilled yet |
| Shipping | Order has been paid to the supplier and is being processed or shipped |
| Fulfilled | Order has been successfully delivered |
| Closed | Order has been canceled |
Pending Orders
The Pending tab contains orders that have not yet been fulfilled.
This means:
- The order was synced from Shopify
- The supplier order has not been placed yet
- Payment has not been submitted to the supplier
What should you do?
Review the order and proceed with fulfillment when ready.
Typical workflow: Customer places order → Order appears in Pending → Make fulfillment → Order moves to Shipping
Shipping Orders
The Shipping tab contains orders that have already been processed and paid to the supplier.
At this stage:
- The order has been submitted successfully
- Payment has been completed
- The supplier is processing the order
- Tracking information may become available
To view the exact shipping progress, open the Order Details page.
The Shipping tab includes the following detailed statuses:
Awaiting Shipment
This means:
- The supplier has received the order
- The order is being reviewed and prepared for fulfillment
- Inventory is being allocated
- The package has not been shipped yet
Info Received
This means:
- The supplier has arranged the shipment
- A tracking number has been generated
- Shipment information has been submitted to the carrier
At this stage, you can usually view the tracking number, but the carrier may not have started moving the package yet.
In Transit
This means:
- The package has been handed over to the shipping carrier
- The shipment is actively moving through the carrier’s network
- Tracking updates are being generated during transportation
Customers can use the tracking number to monitor delivery progress during this stage.
Fulfilled Orders
The Fulfilled tab contains orders that have been successfully delivered.
This means:
- The package reached the customer
- Delivery has been confirmed by the carrier
No additional fulfillment action is required.
You may still review:
- Tracking history
- Delivery details
- Order information
Closed Orders
The Closed tab contains canceled orders.
This usually occurs when:
- The customer cancels the order
- The order is canceled before fulfillment
- The Shopify order status changes to canceled
Closed orders are no longer active and cannot be fulfilled.
View Detailed Shipping Status
To see detailed tracking information:
Step 1
Go to:
Zopi > Place Orders
Step 2
Open the order you want to review.
Step 3
Check the order details page.
Here you can view:
- Current order status
- Tracking number
- Shipping progress
- Supplier fulfillment information
This provides more detailed updates than the main status tabs.
Best Practices
- Check the Pending tab regularly to avoid fulfillment delays.
- Review Shipping orders daily for tracking updates.
- Monitor orders stuck in Awaiting Shipment for an extended period.
- Use tracking information to proactively answer customer inquiries.
- Review Closed orders to understand cancellation trends.
Conclusion
The Place orders tab helps you monitor every stage of the fulfillment process. Orders begin in Pending, move to Shipping once processed by the supplier, transition to Fulfilled after delivery, and appear in Closed if canceled. Understanding these statuses allows you to manage orders more efficiently and provide better support to your customers.