Once an order has Fulfillment in progress status, the Cancel order option is no longer available in Shopify. To get this option back, you first need to cancel the fulfillment request entirely and get it back to Unfulfilled.
This article contains the following parts:
- Cancel/Revert the fulfillment request
- Cancel an order on Shopify
Let’s explore!
Cancel/Revert the fulfillment request
Steps
- From your Shopify admin, go to Orders.
- Click the order that you want to cancel the fulfillment for.
- In the Fulfillment in progress section, click the Three-dot icon, and then click Request cancelation.
- Click the Three-dot icon once more and select Revert to unfulfilled.
This order will be marked as Unfulfilled on Shopify.
Cancel an order on Shopify
After completing the steps mentioned above, you’ll find that canceling your order on Shopify is now possible.
Steps:
- Now, on the order details page, click on More Actions.
- Click Cancel Order.
* Once you choose that option, the next popup will appear. - In the Refund payment section, choose how you want to refund the payment:
* To issue a full refund now, select Now.
* To issue a refund later, select Later.
IMPORTANT NOTE: A refund can only be sent to the original payment method. If a customer no longer has access to that payment method, then they need to contact the bank or agency for the original payment method to claim the funds after the refund is sent.
4. In the Reason for cancellation drop-down menu, select the reason of order cancellation.
5. Optional: In the Staff note field, enter an internal note about the order cancellation.
6. Optional: To restock the refunded items to your inventory, select Restock inventory.
7. Optional: To notify your customer about the order cancellation, select Send a notification to the customer.
8. Click on Cancel Order.
Well, that’s all for now! We hope the instructions above have cleared up your confusion regarding canceling an order on Shopify.