FAQs

What to do when the shipping methods is unavailable on order?

Update on: 27/11/2024

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One common issue you bring to us is {Source} doesn’t ship to {country}. Change source error when placing orders to AliExpress. This typically means the product can’t be shipped to your customer’s location. Continue reading for a solution.

Steps

  1. Login to Zopi > Order center > Placement.

     2. Access the Needs attention sub-tab.

     3. Find the order with an error and click Change source next to the error message to quickly resolve the issue.

     4. In the Pop-up, click Map.

     5. In the Map supplier card, click Change and add a new supplier product link click Find similar suppliers below the supplier product field to select your desired product from the result list..

     6. Select the corresponding new supplier’s variant to match the store’s variants, then click Map.

     7. Click Map once more to confirm

With the order issues resolved, you should now be able to place orders successfully.

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Table of contents

Related articles

The shipping method is N/A on my order, how to resolve this?

This situation may be coming from different reasons. Below, we will explore each of the potential reasons and provide a solution. # Reasons Solutions 1 AliExpress has changed their API recently and this has affected our app’s ability to crawl the shipping information from their site Please choose to Order via Extension (Cash back) on…

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