Troubleshooting & FAQs

Frequently Asked Questions.

Troubleshooting issues with Products

How to handle the product cost mismatches between Zopi and AliExpress? Popular
What information will be imported along with my product?
Why can’t I import products from Temu?
Why do Shopify Products show Sold Out? Steps to resolve it
Why are my products not showing on my Shopify page?
How to edit your product information after pushing to Shopify store?
How to use Zopi’s compare at price feature effectively?
How to change the thumbnail of the product?
Can I sync my product information from another Apps to your Zopi App?
How to edit mapping for resolving product update issues? Popular
How to change currency in Shopify?
How to edit product prices in your Shopify?
Temu Sourcing FAQs

Troubleshooting issues with Orders

How does Lunar New Year 2025 impact order processing?
How to create a test order on Shopify?
How to make sure orders are not auto-fulfilled by Shopify?
What is the Shopify ‘Request fulfillment’ option? Updated
What’s the difference between ‘Fulfill by Source’ and ‘Fulfill by Zopi’ features?
How to fix failed order missing phone number due to AliExpress Regulations? Updated
How to edit mapping for resolving specific orders? Updated
How to solve order failed due to system errors?
How to solve order failed due to Skip/Stop progress?
Orders not appearing on AliExpress
What to do if you get the Shopify error ‘Shipping not available for the selected address’?
How to resolve customer information encryption issues on TikTok Shop Orders?
How to get custom packaging for AliExpress Dropshipping?
How to get the order tracking code with AliExpress automatically?
How to manually add tracking number to order on Shopify?
Why can’t I find some orders in Order Center?
What to do when the shipping methods is unavailable on order?
Admitad account FAQs

General questions and issues

How to fix the error message ‘Store already has owner’?
How to contact AliExpress suppliers?
How to get SKU, GTIN, Barcode Numbers for Dropshipping?
What will happen when you uninstall and re-install our Zopi app? Updated
Does our app integrate with another source more than AliExpress, like Alibaba, Amazon, etc. ?
How to get support from Shopify support team?
What are the benefit of Collaborators?
Why do we need to access on your Products, Apps, Orders or Theme?
How to create a staff account, and/or why does support team need it?

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