Steps to Resolve AliExpress Order Issues
- Navigate to the Settings & Billing page to verify that you are signed in to AliExpress and that your account is linked to Zopi.
- Click on the product name in the order details to access its AliExpress page. Set your preferred destination in the “Ship to” option.
- If the product is out of stock, follow these steps:
- Return to the Order Center page and select New orders.
- Find the order with the error, then click the chain icon below the Order items column on the Order Card to change the supplier.
- Click Change in the Supplier’s product field in the Map supplier card.
- Add a new supplier product link or click Find similar suppliers below the supplier product field to choose your desired product from the results.
- Select the corresponding new supplier’s variant to match your store’s variants, then click Map.
- Click Map again to confirm your selection.
- Once completed, re-order this order.