What to do if you get the Shopify error ‘Shipping not available for the selected address’?

Have you encountered an error while placing a test order or noticed it when customers try to make a purchase from your Shopify store? This error message typically indicates that the product(s) in the cart are having trouble accessing a shipping rate. This issue often arises from the way shipping is configured. To resolve it, check the following settings in your Shopify admin:

Check Your Shipping Settings

Steps to Verify Shipping Settings

1. Log in to your Shopify account.
2. Click on Settings (located in the bottom left corner).
3. Navigate to Shipping and Delivery.
4. Ensure this section is correctly set up with your shipping provider and products.

Verify Shipping Profiles

Steps to Confirm Shipping Profiles

1. Go to Settings > Shipping Profiles.
2. Edit the active shipping profile and confirm that the product is listed under the correct default shipping profile.
3. If you’re using multiple shipping profiles, ensure the product is selected in the appropriate profile.

Review Market Settings

Steps to Check Market Settings

1. Open the Market settings.
2. Navigate to Settings > Markets.
3. Check the countries or regions where you don’t sell.
4. To resolve the error, add a new market for the regions where you want to sell.

NOTE: More information about Shopify Markets can be found here.

Check Shipping Zones and Rates

Steps to Verify Shipping Zones and Rates

1. Confirm that your shipping zones cover the customer’s location.
2. Verify that weight-based shipping rates are accurately assigned to products.
3. Ensure that product variants are included in the applicable shipping profiles.
4. Check for active markets and verify that targeted regions are not accidentally excluded.

For details, see how to set up shipping rates on Shopify here.

Once you have these shipping settings configured, you should be able to proceed with checkout. If you’ve tried the above steps and the issue persists, it may be best to contact Shopify’s support directly. They can access your store’s settings and help you identify any potential problems you might have missed.