At Zopi, we are dedicated to assisting you in resolving any issues you may encounter with our services.
If your issue or payment requires support from Shopify, we recommend reaching out to their support team directly. We apologize for any inconvenience this may cause.
To contact the Shopify support team, please follow this support link.
If you have received tracking numbers from your suppliers, you can easily send fulfillment notification emails to your customers. Follow these steps to enable order update emails on Shopify: How to Enable Order Update Emails on Shopify From your Shopify admin, go to Settings. Select Notifications. Click on Customer notifications. Click the name of the…
In general, Zopi synchronizes orders with the PAID and UNFULFILLED statuses, enabling you to fulfill orders with just a few clicks. However, exercise caution when using the Request Fulfillment button in Shopify. Clicking Request Fulfillment sends a request to a third-party fulfillment service app like Zopi. This action initiates the workflow, changing the order status…
Once an order has a Fulfillment in progress status, the option to cancel the order is no longer available in Shopify. To regain this option, you must first cancel the fulfillment request and revert the order status to Unfulfilled. Cancel/Revert the Fulfillment Request Steps to Cancel Fulfillment Request From your Shopify admin, navigate to Orders….
