At Zopi, we always try our best to assist you in fixing issues within our scope of work.
However, in case your issue/payment needs to be solved by Shopify support, you will need to contact them, and we are very sorry about that.
In order to get support from the Shopify support team, please follow this support link.
Table of contents
Subscribe
0 Comments
Table of contents
Related articles
Enable Order Update Emails on Shopify
In the case that you have got the tracking numbers from suppliers, you might send fulfillment notification emails to customers. With this concern, you can simply complete the following steps: How to Enable Order Update Emails on Shopify Steps From your Shopify admin > Settings. 2. Select Notification. 3. Click Customer notifications. 4. Click…
Why I should not request fulfillment on Shopify?
Requesting fulfillment on Shopify when using Zopi as a third-party fulfillment service can cause two issues: Your order fulfillment status may get stuck in progress. Your order will not sync with Zopi, preventing you from fulfilling it as usual. Zopi only synchronizes orders with the PAID and UNFULFILLED status. If you accidentally request fulfillment on…
Cancel Fulfillment Request on Shopify
Once an order has Fulfillment in progress status, the Cancel order option is no longer available in Shopify. To get this option back, you first need to cancel the fulfillment request entirely and get it back to Unfulfilled. Cancel/Revert the fulfillment request Steps From your Shopify admin, go to Orders. Click the order that you want to cancel…