There are 2 reasons make Shopify orders do not show up in the Order Center:

Payment Status

Zopi only shows orders that are marked as PAID + UNFULFILLED in Shopify. Mark the order as paid & unfulfilled, and then check if it appeared in Placement section in Order Center.

No longer included in Zopi’s Mapped Products

Check if the products that have orders still exist in your Mapped of Product Center.
If it’s still in the Mapped of Product Center, there is highly a problem with syncing orders. You can use any contact method below to get in touch with our Support team to ask for help!

What is the Shopify ‘Request fulfillment’ option?

In general, Zopi will synchronize orders with the PAID and UNFULFILLED statuses and assist in fulfilling orders with just a few clicks. However, Shopify has a Request Fulfillment button that might be tempting to click. When you press Request Fulfillment, a request is sent to a third-party fulfillment service app like Zopi. This triggers the workflow,…

Duplicate a Fulfilled Order on Shopify

Please be aware that Zopi will only synchronize orders with the PAID and UNFULFILLED status to the Orders Center page in the app. Then, we assist you fulfill orders with some simple clicks, saving you significant time and effort.In case you have accidentally fulfilled an order on Shopify, you can resolve it by duplicating a new order….

Fulfill Orders Automatically on Zopi

Stop wasting time placing every order manually. With Zopi, you can effortlessly automate these tasks. Using the Fulfill by Source feature helps you automatically fill in the customer’s information and add product(s) to the cart when placing orders with your suppliers, saving you a lot of time. Check out the guide below for more details. How…

Why can’t I find some orders in Order Center?

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