There are 2 reasons make Shopify orders do not show up in the Order Center:

Payment Status

Zopi only shows orders that are marked as PAID + UNFULFILLED in Shopify. Mark the order as paid & unfulfilled, and then check if it appeared in Placement section in Order Center.

No longer included in Zopi’s Mapped Products

Check if the products that have orders still exist in your Mapped of Product Center.
If it’s still in the Mapped of Product Center, there is highly a problem with syncing orders. You can use any contact method below to get in touch with our Support team to ask for help!

Why I should not request fulfillment on Shopify?

When you’ve received a new order, you don’t need to press Request Fulfillment to process it on Shopify; you can go to the Zopi app to fulfill it. As a third-party fulfillment service, Zopi will sync your order to the app and assist you in fulfilling orders with some simple clicks. Refer to this article for…

Duplicate a Fulfilled Order on Shopify

Please be aware that Zopi will only synchronize orders with the PAID and UNFULFILLED status to the Orders Center page in the app. Then, we assist you fulfill orders with some simple clicks, saving you significant time and effort.In case you have accidentally fulfilled an order on Shopify, you can resolve it by duplicating a new order….

Fulfill Orders Automatically on Zopi

Stop wasting time placing every order manually. With Zopi, you can effortlessly automate these tasks. Once everything is set up properly, placing orders with your suppliers will only take a few clicks. Check out the guide below for that. How to fulfill your order with AliExpress Before you begin, ensure you’ve signed in to AliExpress…

Why can’t I find some orders in Order Center?

Table of contents