Troubleshooting & FAQs

What to do when the shipping methods is unavailable on order?

Update on: 17/03/2025

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One common issue you bring to us is {Source} doesn’t ship to {country}. Change source error when placing orders to AliExpress. This typically means the product can’t be shipped to your customer’s location. Continue reading for a solution.

Steps

1. Login to Zopi and go to Order center page.

2. Access the New orders tab.

3. Find the order with an error and click on the red diamond-shaped icon next to the order ID to resolve the issue quickly.

4. In the Pop-up, click Change source.

5. In the Map supplier card, click Change and add a new supplier product link click Find similar suppliers below the supplier product field to select your desired product from the result list.

6. Select the corresponding new supplier’s variant to match the store’s variants, then click Map.

7. Click Map once more to confirm.

 

With the order issues resolved, you should now be able to place orders successfully.

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Table of contents

Related articles

Fulfill Orders Automatically on Zopi

Generally when your customer purchases from your store, Zopi will sync it to the New Order tab in Zopi Order Center. Then you can process the order step by step to fulfill it.Using the Fulfill by Source feature helps you automatically fill in the customer’s information and add product(s) to the cart when placing orders with your suppliers, saving…

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