Troubleshooting & FAQs

How to create a staff account, and/or why does support team need it?

Update on: 05/07/2024

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We understand your concern about maintaining the privacy of your confidential information. To address your issues without requiring a staff account initially, we strive to assist you as best as we can. However, in certain complex situations, a staff account is essential for us to investigate further and resolve your problem effectively. Rest assured, we have a Privacy Policy in place to safeguard your valuable information.

How to Send a Staff Account to Us

To facilitate our investigation, please follow these steps to create and send a staff account:

  • Create a staff account and email it to: [email protected] so we can log in and check your issue(s).
  • Ensure you grant us access permissions for Products, Apps, Theme, and Orders (Orders permission is required if you have a problem with the Zopi app).

How to Create a Staff Account

Follow these steps to create a staff account in Shopify:

  1. Go to Shopify dashboard > Settings > Users and Permissions > Add Staff Account.

  • Alternatively, you can read this official instruction from Shopify to create a staff account for us.

Enter the first name (FireApps), last name (Support), and the email address [email protected] for the new staff member. After sending the invitation, please notify us via live chat support.

That’s all!

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Why do we need to access on your Products, Apps, Orders or Theme?

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How to get support from Shopify support team?

At Zopi, we are dedicated to assisting you in resolving any issues you may encounter with our services. If your issue or payment requires support from Shopify, we recommend reaching out to their support team directly. We apologize for any inconvenience this may cause. To contact the Shopify support team, please follow this support link.

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Table of contents

Related articles

What are the benefit of Collaborators?

Benefits of Collaborators Our support team can securely log in to your store, and you can set an expiration date for our access to ensure control over your account. Collaborators do not count towards your staff limit, allowing you to maintain your team size while still receiving support. Why You Need a Collaborators Account In…

Why do we need to access on your Products, Apps, Orders or Theme?

To effectively investigate specific issues with your store, we require permissions to access your Products, Apps, Themes, and Orders information. This access is essential for us to understand and resolve your problems. Here’s why each permission is necessary: Theme: Access to your theme is crucial for us to examine the code and identify any issues….

How to get support from Shopify support team?

At Zopi, we are dedicated to assisting you in resolving any issues you may encounter with our services. If your issue or payment requires support from Shopify, we recommend reaching out to their support team directly. We apologize for any inconvenience this may cause. To contact the Shopify support team, please follow this support link.

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