Troubleshooting & FAQs

How to make sure orders are not auto-fulfilled by Shopify?

Update on: 29/10/2024

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To enable automatic order fulfillment on Zopi, make sure that Automatically fulfill the order’s line items is unchecked in your Shopify settings.

Steps to Adjust Shopify Settings for Order Fulfillment

  1. From your Shopify admin, go to Settings > General.
  2. Find the Order processing section.
  3. Under After an order has been paid, choose Do not automatically fulfill any of the order’s line items.
  4. Click Save to apply your changes.

Shopify Settings Screenshot

After you receive a new order marked as PAID & UNFULFILLED, Zopi will automatically sync it to the To Order tab on the Order Center page. You can then follow the steps to process and fulfill the order. For more detailed instructions, refer to this guide.

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Table of contents

Related articles

Fulfill Orders Automatically on Zopi

When a customer makes a purchase from your store, Zopi automatically syncs the order to the New Order tab in the Zopi Order Center. You can then process the order step by step to fulfill it efficiently. Utilizing the Fulfill by Source feature allows you to automatically fill in customer information and add products to…

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