FAQs

How to solve order failed due to Skip/Stop progress?

Update on: 17/03/2025

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Is this error occurring when you try to place an order to Temu?
The error message Order failed due to NEED_CONTACT_SUPPORT occurs when the order process is interrupted, either by closing the tab or clicking Stop progress while placing the order to Temu. Follow the instructions below to solve this order issue.

Steps

  1. Open the Temu website and log in to your account.

  2. Navigate to the ‘Your orders’ section to verify if the order has been created in Temu.

  • If the order does not appear in Temu, return to the Order Center > New orders > Placement > Fulfill order to re-order this order.

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Related articles

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1. Can I dropship on Temu? The platform currently does not have policies regarding Temu dropshipping. It’s essential to consider this when dropshipping with Temu. To do so, you have to follow Temu’s rules and use their orange boxes to ship products from their platform. However, you can still use Temu for two main purposes:…

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