Orders not appearing on AliExpress

While you fulfill orders on AliExpress, Zopi automatically adds products to the cart and fills in the customer’s information for payment to the supplier on AliExpress. If you can’t see all your orders on your AliExpress account, follow these tips to resolve the issue.

Check if Your Link to AliExpress Has Expired

Reason: AliExpress clears its database of inactive users every 3 to 4 months, which may result in your link being expired.
Solution: Re-link your Zopi account to AliExpress to restore functionality. Learn more here.

Ensure You Are Logged into the Correct AliExpress Account

Reason: You may have placed an order with one AliExpress account but logged into a different one.
Solution: Double-check that you are logged into the correct AliExpress account.

Verify the Order Was Not Placed with a Different AliExpress Account

Reason: If you have multiple AliExpress accounts, you might have placed the order with a different account than intended.
Solution: Cancel the order in the AliExpress account where it was placed, then connect the desired AliExpress account to Zopi to place the order again.

We hope this information helps you better understand your situation and overcome the challenges you are currently facing.

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