FAQs

Orders not appearing on AliExpress

Update on: 05/07/2024

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While you fulfill the orders on AliExpress, Zopi will automatically add products to the cart and fill in the customer’s information to pay for the supplier on AliExpress. If you can’t see everything you have orders on your AliExpress account, keep reading our tips and put them into practice

Maybe your link to AliExpress has expired

  • Reason: AliExpress clears the database of the account on its whitelist every 3 or 4 months to get rid of inactive users.

  • Solution: Re-link your Zopi account to AliExpress and everything will be back to normal. Learn more here.

Login to the wrong AliExpress account

  • Reason: It could be that you made the order with the AliExpress account you wanted, but switched to a different one when you logged in.

  • Solution: Please double-check if you are logged in to the correct AliExpress account.

Order placed to a different AliExpress account

  • Reason: If you have multiple AliExpress accounts, you may place the order to a different AliExpress account than the one you originally wanted.

  • Solution: Please cancel the order in the AliExpress account where you placed it and connect the AliExpress account you desire to Zopi to place the order again.


We hope this helps you gain more knowledge about your matter and overcome the challenges you are currently experiencing.

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Table of contents

Related articles

Link Zopi with your AliExpress account

To place orders efficiently to AliExpress and synchronize products and orders data from AliExpress, it is necessary to link Zopi with your AliExpress account. How to link your AliExpress account Before you begin, ensure you’re logged in to your AliExpress account. Steps Log in to Zopi > Settings & Billing. Find the Source Account part and click on Connect. Once you…

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Stop wasting time placing every order manually. With Zopi, you can effortlessly automate these tasks. Using the Fulfill by Source feature helps you automatically fill in the customer’s information and add product(s) to the cart when placing orders with your suppliers, saving you a lot of time. Check out the guide below for more details. How…

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Streamline your order placement process with Zopi. Instead of managing each order manually with suppliers, Zopi automates the task. Using the Fulfill by Source feature helps you automatically fill in the customer’s information and add product(s) to the cart when placing orders with your suppliers, saving you a lot of time. Check out the guide below for more…

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