Troubleshooting & FAQs

Why do Shopify Products show Sold Out? Steps to resolve it

Update on: 16/04/2025

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Is your Shopify store incorrectly displaying products as sold out? This common issue often stems from misconfigured inventory location settings in your Shopify store.

 

When managing products with multiple inventory locations, Shopify may miscalculate available stock, resulting in inaccurate sold-out notifications. If you’re experiencing this problem, follow these steps to fix it effectively.

Fixing Sold-Out Issues in Shopify

  1. From your Shopify admin, navigate to Settings.
  2. Select Shipping and delivery and go to General shipping rates.

3. Scroll down to locate the Fulfillment locations section.

4. Select Zopi Fulfillment Service and click the pen icon on the right to edit.

5. In the pop-up, select Add new rates for ZOPI Fulfillment Service under Create new rates and click Done.

6. After creating a new rate, click Add shipping zone to enable shipping from this location.

7. In the pop-up, enter a zone name, select the countries to include in the zone, and click Done.

8. In the Shipping zones section, click Add rate.

9. In the pop-up, choose the type of rate you want to add and click Done.

10. Finally, click Save to apply your changes.

By following these steps, you will successfully configure the general shipping setup in the Zopi app and enable the necessary rates. Once you’ve added the rates, your setup will appear as shown below:

Check the product pages on your online store to confirm that the correct inventory levels are displayed. If everything looks accurate, you have successfully resolved the sold-out issue on your Shopify store!

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Valentyn
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Valentyn
6 months ago

Thank you!! I was thinking i’m gonna die while solving that problem. That really helped!

VIKRAM GROVER
Guest
4 months ago

working now.. thank you so much for this geat help.. you are a life saver..:)

Evan
Guest
1 month ago

This helped so much!!! I thought it didnt work at first but i forgot to click save 😂

Talal Adam
Guest
10 days ago

working now.. thank you so much for this geat help

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Related articles

Why are my products not showing on my Shopify page?

If you’re not seeing your products appear in your Shopify store, there are several potential reasons to consider: 1. Check Product Status: Make sure that you have switched the Unpublish status to published before uploading the product to Shopify. 2. Product Availability: Another common issue is that your products may not be set to be…

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What to do if you get the Shopify error ‘Shipping not available for the selected address’?

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