Troubleshooting Zopi Extension Issues: Common Problems and Solutions

Running a smooth dropshipping business relies on reliable tools, and the Zopi Chrome extension is one of the most important. This extension helps automate importing products from AliExpress or Temu directly into your Shopify or WooCommerce store. However, like any tool, users may sometimes face issues.

If you’re experiencing problems with the Zopi extension, don’t worry—this article will walk you through common Zopi extension issues and exactly how to fix them. Whether you’re a beginner or an experienced dropshipper, you’ll find actionable tips and step-by-step instructions to get your extension working again.

Why does Zopi extension not work?

The Zopi extension is designed to streamline product importation and order fulfillment for Shopify and WooCommerce users. Here are the main reasons why the extension may not function properly:

• Browser Compatibility Issues: Zopi only works with Google Chrome and on PC/Desktop. Extensions may not behave correctly on other browsers and on mobile.
  
• Outdated Extension Version: An old version may conflict with updated site structures on AliExpress or Temu.
  
• Incorrect Login Flow: Not being logged into both Zopi and the supplier site can prevent the extension from activating.
  
• Disabled Permissions: If Chrome permissions are restricted, the extension can’t access the necessary data.
  
• Conflicting Extensions: Other Chrome extensions can interfere with how Zopi operates on supplier websites.

What Are the Common Issues with the Zopi Extension?

Zopi users commonly report the following problems. These can disrupt daily operations, especially during busy order fulfillment times:

• Extension not showing on AliExpress/Temu pages
  
• “Please login to Zopi” errors even when logged in
  
• Import button not appearing
  
• Product data not syncing correctly
  
• Cannot auto-fill customer data during checkout

These problems waste time and can delay your order processing or lead to incorrect product listings. The good news? Each of these has a clear fix.

Step-by-Step Guide to Fix Issues with Zopi Extension

Here’s how to troubleshoot and resolve most problems with the Zopi extension:

1. Make Sure You’re Using Google Chrome

Zopi is only compatible with Google Chrome. If you’re using another browser, install Chrome and add the extension there.

Download Google Chrome

2. Check Extension Status in Chrome

Ensure the Zopi extension is installed and enabled.

• Go to chrome://extensions/
  
• Look for Zopi – Dropshipping Tool
  
• Make sure the toggle is turned on
  
• Click “Details” and ensure:
  
  • Site Access is set to “On all sites”
    
  • Permissions include AliExpress and Temu

3. Update or Reinstall the Extension

If you’re running into persistent errors, your version may be outdated.

• Go to Zopi Chrome Extension
  
• Click “Remove from Chrome”
  
• Reinstall the extension
  
• Refresh the supplier page

4. Log into All Required Accounts

To ensure proper syncing:

• Log into your Zopi account
  
• Open AliExpress and Temu in new tabs and log in there
  
• Refresh your browser after logging in to all accounts

5. Clear Browser Cache and Cookies

Sometimes browser data causes conflicts.

• Go to chrome://settings/clearBrowserData
• Select Cached images and files and Cookies
• Clear data, then restart your browser

6. Disable Conflicting Extensions

Other extensions (e.g., ad blockers, antivirus plugins) can interfere.

• Go to chrome://extensions/
• Temporarily disable any extension that isn’t Zopi
• Refresh the product page and check if Zopi works

7. Contact Zopi Support (if needed)

If none of the above steps work, reach out to our support team for help:

• • Go to Zopi Help Center
  • Click “Chat with Support”
    

• Share a screenshot and describe the issue clearly

Tips and Best Practices

Here are some expert tips to avoid extension problems in the future:

• Keep Chrome and the Zopi extension updated regularly
  
• Bookmark AliExpress and Temu to log in quickly before importing
  
• Use incognito mode to test for extension conflicts without other extensions
  
• Avoid using multiple dropshipping tools/extensions in the same browser session
  

These practices ensure smoother importing and better automation, especially during high-volume sale periods.

Conclusion

The Zopi Chrome extension is essential for simplifying your dropshipping workflow, but occasional issues can happen. With the troubleshooting steps above, you can quickly fix common problems and get back to importing and fulfilling products efficiently.

If you need more help, visit our Help Center or contact our support team anytime.