Order Center

Enable Order Update Emails on Shopify

Update on: 04/07/2024

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If you have received tracking numbers from your suppliers, you can easily send fulfillment notification emails to your customers. Follow these steps to enable order update emails on Shopify:

How to Enable Order Update Emails on Shopify

  1. From your Shopify admin, go to Settings.

  1. Select Notifications.
  1. Click on Customer notifications.

  1. Click the name of the notification you want to change:
    • Order confirmation
    • Shipping confirmation
    • Shipping update


For details on Shopify’s notification templates, refer to this informative article.

  1. Click Edit code.
  1. Once you have completed the settings, click Save.

Not sure if your email templates have been customized? Check out this guide for more information.

All done! After your orders are shipped, Zopi will synchronize tracking numbers from your supplier to Shopify and automatically trigger the emails to be sent to your customers.

IMPORTANT NOTE: If you use a third-party app like Zopi and notice anything unusual, there may be a conflict with custom code from that app. Please contact our Support team for assistance.

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Table of contents

Related articles

Get the Tracking Code update

If your supplier updates the order tracking number, you can utilize Zopi’s Sync Order Status feature to automatically synchronize new tracking numbers with your store, ensuring that your customers receive the most accurate shipping information. Sync Order Status Steps to Sync Order Status Log in to Zopi and navigate to the Order Center. Click on…

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How to get support from Shopify support team?

At Zopi, we are dedicated to assisting you in resolving any issues you may encounter with our services. If your issue or payment requires support from Shopify, we recommend reaching out to their support team directly. We apologize for any inconvenience this may cause. To contact the Shopify support team, please follow this support link.

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