When utilizing the Zopi Fulfillment Service, it’s essential to communicate any special requirements or requests to Zopi’s Supplier. You can easily do this through the Contact Supplier feature, which is available for orders fulfilled by Zopi. Follow these straightforward steps to get started.
How to Contact Zopi’s Supplier
- Log in to Zopi and navigate to the Order Center.
- Go to Payment/Shipment/Refund > All.
- Click the three-dot icon in the action area on the right side of the selected order’s Order Card and select the Contact Supplier option.
- The Supplier feedback card will open, displaying the conversation log at the bottom of the order item(s).
- Type your message regarding your order and click Post to initiate the conversation.
- After posting, a ticket number will be assigned to Zopi’s Supplier. They will review your case and respond within 24 hours.
The chat icon will appear next to the order ID, indicating that there is an open conversation with Zopi’s Supplier. You can reopen the conversation multiple times, and the history will be saved in the ‘last conversation’ section of that order.
