New Order Center Interface
The revamped Order Center interface organizes order management into a user-friendly dashboard, enabling quick analysis of current orders and facilitating bulk actions for efficient order fulfillment. Initially, Zopi presents orders in visual data charts that display:- Orders available for Zopi: These include items that can be mapped to a Zopi source, maximizing your benefits. Click Zopi Fulfillment to bulk fulfill orders through Zopi's supplier.
- Mapped orders: Orders linked to their original sources (e.g., AliExpress, Temu). Click Source Fulfillment to fulfill all mapped orders at once.
- Unmapped orders: Orders not linked to any source. Click Zopi Fulfillment to automatically map these to Zopi's supplier, simplifying bulk fulfillment.
The order list has been redesigned to meet Polaris standards, featuring:
A clear summary of order statuses for a quick overview. Below is the complete list of new order statuses in Zopi:
- New Orders: Orders for which payment has synced from your sales channel (Shopify, WooCommerce) and are awaiting placement with suppliers.
- Payment:
- Payment Failed: Orders placed with suppliers but not yet paid.
- Paid - Awaiting Fulfillment: Orders successfully paid and awaiting tracking numbers.
- Shipment: Orders will appear here once a tracking number is generated, allowing real-time tracking without switching to the supplier’s site.
- Awaiting Shipment: Orders with tracking numbers marked as Fulfilled & automatically synced to Shopify.
- In Transit: The package is on its way to its final destination.
- Pick Up: The package is available for pickup at the nearest courier facility.
- Delivered: The package has been successfully delivered.
- Expired: The package has been in transit for an extended period without delivery or tracking info.
- Failed: The carrier attempted delivery but was unsuccessful.
- Canceled: Orders canceled by the platform or source.
- Refund: Orders will appear here once a refund is requested through Zopi’s Supplier.
Direct access to detailed order information for each status, including order ID, customer details, items purchased, selling price, product and shipping costs, shipping time, and actionable options.
Our updated interface prioritizes clarity and efficiency, helping you manage orders seamlessly.
New Error Notifications for Troubleshooting
Order errors are indicated by icons next to the order ID, allowing for quick identification and resolution:
- A gray circular icon indicates a missing phone number, which may affect delivery. Click the icon to reveal a notification with an "Update Customer Info" button. Fill in the customer's phone number to proceed with processing the order.
- A red diamond-shaped icon signals an error with the order. Clicking the icon displays the error message and a blue link for alternative solutions or actions to resolve the issue.