We have some great news to share with you about the significant upgrades we have applied to the Order Center. One of the major changes for this update is redesigning Zopi’s interface with the latest Polaris design. We have modified the interface to align with Shopify’s push to line orders model to save your time and hassle from scrolling down every order. Check out our new updates, aimed at making your order management experience even more seamless and efficient.

New Order Center Interface

Our new Order Center interface organizes order management into a user-friendly dashboard. It allows you to analyze current orders quickly and enable bulk actions for more efficient order fulfillment.

In the initial stage, Zopi organizes orders into visualized data charts that display the number of orders, total value, potential profit, and estimated delivery:

Orders available for Zopi

Orders with items that can be mapped to a Zopi source, including both mapped and unmapped items, to maximize your benefits. Click Zopi Fulfillment to bulk fulfill orders through Zopi’s supplier.

Mapped orders

Orders that have been mapped to their original sources (e.g., AliExpress, Temu). Click Source Fulfillment to fulfill all orders at once.

Unmapped orders

Orders that are not mapped to any source. Click Zopi Fulfillment and we will automatically map these to Zopi’s supplier, helping you bulk fulfill orders effortlessly.In the second part, the order list has been redesigned to align with the Polaris standard. It features:

A summary of order statuses is presented clearly on the dashboard for a quick overview. Find below the complete list of the new order statuses in Zopi.

• New Orders: Orders are those for which the payment from your customers has synced from the sales channel (Shopify, WooCommerce) and is waiting to be placed with your suppliers.
• Payment:
  • Payment Failed: Orders have been successfully placed with your suppliers but have not yet been paid.
  • Paid – Awaiting Fulfillment: Orders that have been paid successfully await the tracking number.
• Shipment: Orders will appear here once a tracking number is generated. It features a minimalist tab that offers convenient real-time order tracking without switching back to the supplier’s site.
  • Awaiting Shipment: Orders with a tracking number will be marked as Fulfilled & automatically sync to Shopify.
  • In transit: The package has been accepted and is on its way to its final destination.
  • Pick up: The package has arrived at the nearest courier facility and is available for pickup.
  • Delivered: The package has been delivered successfully.
  • Expired: The package has been in transit for a long time and not yet delivered or didn’t return the tracking info.
  • Failed: The carrier attempted to deliver the package but failed for some reason.
• Canceled: Orders are canceled by the platform or source.
• Refund: Orders will appear here once a refund is requested through Zopi’s Supplier.

• Direct access to detailed order information for each status, such as order ID, customer details, items purchased, selling price, product and shipping costs, shipping time,… and actionable options.

Our revamped interface is more detailed and easier to use, emphasizing clarity and efficiency to help you manage their orders seamlessly.

New Error Notifications for Troubleshooting

Order errors are represented by icons displayed next to the order ID, allowing you to quickly identify and resolve issues by clicking on the icon:

• A gray circular icon next to the order ID indicates that the order is missing a phone number, which may affect the delivery process. Clicking the icon reveals the notification with an “Update Customer Info” button. Simply click the button to fill in the customer’s phone number and proceed with processing the order.
• A red diamond-shaped icon next to the order ID signals an error with the order. Clicking the icon displays the error message, along with a blue link providing an alternative solution or action to resolve the issue.

Once the error has been addressed, the icon will automatically disappear, signifying that the order is ready for processing. To complete the fulfillment, click Fulfill Order in the action area.

We are confident that these updates will enhance your order management experience, making it more streamlined and user-friendly. As always, your feedback is invaluable to us. Please let us know how these new features are working for you and any other enhancements you’d like to see.