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Troubleshooting Product Import Issues in Zopi: Common Problems and How to Fix Them

Update on: 10/04/2025

Table of contents

Introduction

Importing products is one of the most important steps in building a successful dropshipping store. With Zopi, you can streamline this process—but occasionally, you might run into some roadblocks.

In this guide, you’ll learn:

  • Why you might be unable to import products in Zopi

  • How to solve common import issues

  • What to do when a product isn’t dropshipping-compatible

  • Where to get help if you’re stuck

1. Exceeding Your Import Quota

One frequent issue is reaching your import quota limit. Zopi’s free and some paid plans impose a cap on the number of products you can import each month. If you’ve hit this limit, you won’t be able to import additional products until your quota resets.

How to fix exceeding quota issue:

  1. Upgrade your Zopi plan to increase your monthly import limit.

  2. Wait for your quota to reset, which occurs at the start of the next billing cycle.

  3. Review and refine your product selection—prioritize importing products with high potential.

2. The Product Is Not Suitable for Dropshipping

Some products may not be available for dropshipping due to supplier policies, copyright restrictions, or the product’s nature (e.g., fragile, oversized, or regulated goods).

How to fix unsupported dropshiping products:

  1. Search for similar alternatives using filters in Zopi’s product search tool.

  2. Contact the supplier directly to confirm whether they support dropshipping for the items.

  3. Consider switching to a different supplier or marketplace that is more accommodating to dropshipping.

Conclusion

Facing challenges when importing products is a common experience for many dropshippers. By understanding the typical reasons behind these issues and applying the suggested solutions, you can effectively troubleshoot and overcome these hurdles. Remember, the Zopi support team is always available to assist you, so feel free to reach out for further guidance.

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Table of contents

Related articles

Delete Products from Imported List

Deleting a product from the Import List in Zopi will not impact your existing mapping or orders. You have the option to delete products either individually or in bulk. How to Delete a Single Product Log in to Zopi > Import List. Select the checkbox next to the product information for each item you wish…

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