Troubleshooting & FAQs

Temu Sourcing FAQs

Update on: 05/07/2024

Table of contents

1. Can I dropship on Temu?

Currently, Temu does not have specific policies regarding dropshipping. It is essential to follow Temu’s guidelines and utilize their orange boxes for shipping products. However, you can still leverage Temu for two primary purposes:

  • Identify trending products.
  • Source products as a supplier.

2. Is Temu a reliable supplier for dropshipping?

Yes, Temu offers some of the most competitive prices in the market. Additionally, Zopi collaborates with Temu as a supplier, simplifying the process of sourcing and dropshipping Temu products.

You can explore Temu’s top-rated and best-selling items in the following sections:

  • Best Sellers section: A reliable starting point to discover products with consistent sales and high demand.
  • 5-Star Rated section: Features products that have received excellent reviews from customers, ideal for finding high-quality items.
  • New Arrivals section: Stay updated with the latest trends and innovative products for your customers.
  • Utilize category filters to enhance your search and identify best-selling products over different time frames, such as “overall” or within the last week/month.

4. How Long Does Temu Take To Ship?

Order processing and shipping times are consistent across all locations. However, delivery times may vary based on the shipping address. Refer to the table below for detailed shipping information:


Shipping Information

If your package has not arrived or if tracking indicates delivery but you haven’t received it, please contact the Temu Support Team within 90 days of your order date for assistance.

5. What is the exchanges and returns policy on Temu?

Temu does not accept exchanges. However, you can place a new order and initiate a return for the existing one. Most items are eligible for returns and refunds within 90 days of purchase, with a few exceptions:

  • Clothing items that have been worn, washed, damaged, or have had tags, packaging, or hygiene stickers removed, or are part of an incomplete set.
  • Items specifically labeled as non-returnable.
  • Customized items.
  • Some free gifts.

You can track your return status by logging into your Temu account, where you can see the status of your return, when your package is received, and when your refund is issued.

6. What’s The Difference Between Temu and AliExpress?

Temu is a newer platform compared to the established and trusted AliExpress. Depending on your needs, one platform may suit you better than the other. If you seek a wide variety of products, higher quality, and faster shipping, AliExpress may be preferable. Conversely, if you prioritize lower prices, quicker delivery, and better return policies, Temu could be the better choice.

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Table of contents

Related articles

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In exceptional cases where you need to place a manual Temu order, Zopi allows you to enter the Temu Order Number and instantly update the order status on Zopi. How to Order Manually and Pay on the Temu Site Step-by-step Guide to Placing a Manual Order on Temu Follow these steps to successfully place a…

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