We do understand your concern about your confidential information, and somehow you do not want to share it to anyone else, thus we always do our best to check your issue without a staff account needed at first.
However, in some difficult situations where we need to investigate deeper, staff account is compulsory for us to understand your problem further, and find a way to fix it. Also, we do have a Privacy policy here, so please do not worry about leaking your valuable information.
HOW TO SEND STAFF ACCOUNT TO US
- Create a staff account to email: [email protected] for us to log in and check your issue(s).
- Make sure to give us Products, Apps, Theme (and Orders) access permission (Orders permission is needed if you have a problem with Zopi app).
HOW TO CREATE A STAFF ACCOUNT
- Go to Shopify dashboard > Settings > Users and Permission > Add Staff account.
- Alternatively, read this official instruction from Shopify to create a staff account for us.
Enter a first name (FireApps), the last name (Support), and an email address [email protected] for the new staff member, then send the invitation to us and let us know via the live chat support.
That’s all.