We understand your concern about maintaining the privacy of your confidential information. To address your issues without requiring a staff account initially, we strive to assist you as best as we can. However, in certain complex situations, a staff account is essential for us to investigate further and resolve your problem effectively. Rest assured, we have a Privacy Policy in place to safeguard your valuable information.
How to Send a Staff Account to Us
To facilitate our investigation, please follow these steps to create and send a staff account:
- Create a staff account and email it to: [email protected] so we can log in and check your issue(s).
- Ensure you grant us access permissions for Products, Apps, Theme, and Orders (Orders permission is required if you have a problem with the Zopi app).
How to Create a Staff Account
Follow these steps to create a staff account in Shopify:
- Go to Shopify dashboard > Settings > Users and Permissions > Add Staff Account.
- Alternatively, you can read this official instruction from Shopify to create a staff account for us.
Enter the first name (FireApps), last name (Support), and the email address [email protected] for the new staff member. After sending the invitation, please notify us via live chat support.
That’s all!