Order Center

Configure Order Processing Settings

Update on: 24/03/2025

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Imagine automating your shipping methods, updating customer information, and sending notes to your suppliers—all while saving time and money. With Order Settings, you can streamline your fulfillment process and enhance your profit margins.

How to Configure Order Processing Settings

To get started, navigate to Zopi Dashboard > Order Center > Order Settings.

Order Settings Navigation

There are two order options available: Zopi Fulfillment and Source Fulfillment. On the Order Settings page, you can configure your order preferences in the highlighted section below:

Zopi Fulfillment Settings

Set Default Phone Number

A phone number is essential for fulfilling orders. If an order lacks a phone number, you can set a default number that will be automatically applied:

  • Keep the ‘ration’ button set to the system default to auto-match with the shipment location. This ensures that if an order doesn’t include a phone number, the system fills it in automatically.
  • Select ‘Input value manually’ if you prefer to enter your own phone number. This will ensure that manually entered numbers are added to any empty or incorrect phone number fields.

Map Orders with Better Sourcing Opportunities

This setting automatically maps orders to the Zopi source when a lower cost is found. You can check or uncheck the options based on your preferences to optimize your sourcing strategy.

AliExpress Order Settings

AliExpress Account Connection

This option indicates whether your account is connected to AliExpress. You can also enable cashback to receive money back for each order placed through AliExpress using our service.

Preferred Shipping Method

You can set a default shipping method for products sent to specific countries. Zopi will automatically apply the shipping method that meets your criteria when placing orders with suppliers. Choose from the following options: Cainiao Super Economy for Special Goods, Cainiao Super Economy, Cainiao Super Economy Global, or AliExpress Selection Standard.

The priority for selecting the shipping method is as follows:

  • Main shipping method first
  • Backup shipping method second

For backup, you have two options:

  • Fastest Method: Zopi will compare different shipping options and offer the fastest one.
  • Cheapest Method: Zopi will select the cheapest shipping price available.

Override Order Info

Sometimes, mismatched address fields can lead to cancellations and order failures. When this setting is enabled, the system automatically corrects common order errors to ensure smooth processing within the AliExpress system.

  • Tick the box to override error address fields (Province/City/Town). If the information is blank or incorrectly formatted when syncing from platforms (e.g., Shopify, WooCommerce), the system will override it using your settings.
  • Tick the box to set a default message to your supplier, and edit the message in the provided field. This message will be automatically sent to your suppliers via Zopi with every order you place, notifying them that you are dropshipping.

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skandyx
Guest
1 month ago

is the ‘cashback’ method only available if I link my aliexpress account which means I have to upgrade my zopi plan? and how do I set the ‘ship to’ to all countries? and I’m still a little confused about the ‘Override order info’, will that message be shared with my customers that I’m dropshipping? thanks.

Cieara Terrace
Guest
Cieara Terrace
29 days ago
Reply to  skandyx

as I know, ‘cashback’ is only available on the Growth plan or higher when using the Zopi extension for order fulfillment. Ah in also, the ‘Override order info’ setting is actually to override error address fields, for example, when the province field in your customer’s address is missing or formatted incorrectly while syncing from Shopify. meanwhile, ‘Default Message to Supplier’ will be automatically sent to your suppliers via Zopi with every order you place, asking them not to reveal you’re dropshipping

Jaegul
Guest
Jaegul
29 days ago
Reply to  skandyx

hi, if you want to set your shopify store to ship to all countries, go to your Shopify admin > Settings > Markets. then, add a new market or edit an existing one to include all the countries you want to ship to 

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Related articles

Set Default Message to AliExpress Suppliers

When placing orders, you may have specific requirements for your suppliers. Utilize the Set Default Message to Supplier feature to communicate directly with your supplier during the ordering process. Please note that this feature is exclusively available for AliExpress as the order source. Follow the steps below to set it up effectively. How to Set…

How to fix failed order missing phone number due to AliExpress Regulations?

AliExpress requires a valid phone number when fulfilling orders. Failing to provide one will result in an error message: Incorrect shipping information, which will prevent the order from being placed with your supplier. If you’ve encountered failed orders due to phone number issues, follow the steps below to resolve them and prevent future complications. How…

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