At Zopi, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our return policy is designed to make the return process as simple and straightforward as possible. Please read the following guidelines to understand how to initiate a return.
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be unused, in its original packaging, and in the same condition that you received it.
- Time Frame: Returns must be initiated within 30 days of the delivery date.
- Non-Returnable Items: Certain items, such as personalized products or digital downloads, are not eligible for return.
If your item meets the eligibility criteria, follow these steps to initiate a return:
- Contact Customer Support: Reach out to our customer support team via email or our contact form to request a return authorization.
- Provide Order Details: Include your order number, the item(s) you wish to return, and the reason for the return.
- Receive Return Instructions: Once your return request is approved, you will receive detailed instructions on how to return your item.
- Shipping Costs: Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
- Shipping Method: We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.
If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving the item. We will provide you with instructions on how to return the item and receive a replacement or refund.
We appreciate your understanding and cooperation with our return policy. If you have any questions or need assistance with a return, please do not hesitate to contact our customer support team. Your satisfaction is our priority!
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