Troubleshooting & FAQs

How to edit mapping for resolving specific orders?

Update on: 27/03/2025

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Occasionally, you may encounter a scenario in Zopi where the product mapping data is lost, resulting in the error message Item is not available and a failed order attempt. Follow the instructions below to solve this order issue.

Steps

1. Login to Zopi and go to the Order center page

2. Access the New orders tab.

3. Find the order with an error and click on the red diamond-shaped icon next to the order ID to resolve the issue quickly.

4. In the Pop-up, click Change source.

5. In the Map supplier card, add a new supplier product link in the Supplier’s product field.

6. Select the corresponding new supplier’s variant to match the store’s variants, then click Map.

7. Click Map once more to confirm.

TIP: If you lost the supplier product link, you can make use of the Find Similar Supplier feature, which provides quick results based on product research.

Once the mapping is complete, the Fulfill order button will be enabled, indicating that you can proceed with fulfilling your order. You can now continue the fulfillment process as usual.

IMPORTANT NOTE: This mapping method applies exclusively to individual orders. To ensure seamless fulfillment of future orders, it’s essential to edit the maping for your products.

To avoid receiving the same error message in future orders, check here to learn how to update the supplier.

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Table of contents

Related articles

How to edit mapping for resolving product update issues?

In certain instances, you might find that product mapping data is missing in Zopi. This occurs when the product is missing a supplier link or the product is missing variants. Here, we’ll discuss two mapping methods to resolve this issue. Situation 1: The product is missing variants Due to AliExpress product updates, some variants may…

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In your dropshipping online business, it is always important to increase the quality of your product and your margins if possible. However, traditional search methods can be inefficient and time-consuming when trying to compare a large number of “similar products.” That’s where Zopi’s Find Similar Suppliers function comes in handy, as it enables you to…

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Generally when your customer purchases from your store, Zopi will sync it to the New Order tab in Zopi Order Center. Then you can process the order step by step to fulfill it.Using the Fulfill by Source feature helps you automatically fill in the customer’s information and add product(s) to the cart when placing orders with your suppliers, saving…

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