Troubleshooting & FAQs

How to edit mapping for resolving specific orders?

Update on: 27/03/2025

Table of contents

Steps to Resolve Order Mapping Issues

Occasionally, you may encounter a situation in Zopi where product mapping data is lost, resulting in the error message Item is not available and a failed order attempt. To resolve this order issue, follow the steps outlined below.

Steps to Resolve Order Mapping Issues

  1. Log in to Zopi and navigate to the Order Center page.
  2. Access the New Orders tab.
  3. Identify the order with the error and click on the red diamond-shaped icon next to the order ID to quickly address the issue.
  4. In the Pop-up, select Change Source.
  5. In the Map Supplier card, input a new supplier product link in the Supplier’s Product field.
  6. Choose the appropriate new supplier variant that matches your store’s variants, then click Map.
  7. Click Map again to confirm your selection.

TIP: If you have lost the supplier product link, utilize the Find Similar Supplier feature for quick results based on product research.

After completing the mapping process, the Fulfill Order button will be activated, allowing you to proceed with fulfilling your order. You can now continue the fulfillment process as usual.

IMPORTANT NOTE: This mapping method is applicable only to individual orders. To ensure smooth fulfillment of future orders, it is essential to edit the mapping for your products.

To avoid encountering the same error message in future orders, check here for instructions on how to update the supplier.

Related articles

How to edit mapping for resolving product update issues?

Occasionally, you may find that product mapping data is absent in Zopi. This issue can arise if a product does not have a supplier link or if it is missing variants. Below, we provide two effective methods to resolve these issues. Situation 1: The Product is Missing Variants Due to updates from AliExpress, certain product…

Map Product to a Supplier with Better Profit Margins

In your dropshipping business, enhancing product quality and increasing profit margins is essential. Traditional search methods can be inefficient and time-consuming when comparing numerous “similar products.” Zopi’s Find Similar Suppliers feature simplifies this process, allowing you to quickly identify high-quality replacements for your current suppliers based on price, order volume, or relevance. This tool enables…

How to Fulfill Orders with Zopi

Fulfilling orders efficiently is crucial for maintaining customer satisfaction and streamlining your dropshipping operations. When a customer places an order in your Shopify store, Zopi automatically syncs it to the Order Center. From there, you can process and fulfill the order based on the source: AliExpress, Zopi Suppliers: Fulfillment via API (faster, fully automated). Temu,…

Subscribe
Notify of
guest

0 Comments
Inline Feedbacks
View all comments

Table of contents

Steps to Resolve Order Mapping Issues

Related articles

How to edit mapping for resolving product update issues?

Occasionally, you may find that product mapping data is absent in Zopi. This issue can arise if a product does not have a supplier link or if it is missing variants. Below, we provide two effective methods to resolve these issues. Situation 1: The Product is Missing Variants Due to updates from AliExpress, certain product…

Map Product to a Supplier with Better Profit Margins

In your dropshipping business, enhancing product quality and increasing profit margins is essential. Traditional search methods can be inefficient and time-consuming when comparing numerous “similar products.” Zopi’s Find Similar Suppliers feature simplifies this process, allowing you to quickly identify high-quality replacements for your current suppliers based on price, order volume, or relevance. This tool enables…

How to Fulfill Orders with Zopi

Fulfilling orders efficiently is crucial for maintaining customer satisfaction and streamlining your dropshipping operations. When a customer places an order in your Shopify store, Zopi automatically syncs it to the Order Center. From there, you can process and fulfill the order based on the source: AliExpress, Zopi Suppliers: Fulfillment via API (faster, fully automated). Temu,…

Share your thought