Occasionally, you may encounter a scenario in Zopi where the product mapping data is lost, resulting in the error message Item is not available and a failed order attempt. Follow the instructions below to solve this order issue.
Steps
- Login to Zopi > Order center > Placement.
- Access the Needs attention sub-tab.
- Find the order with an error and click Remap next to the error message to quickly resolve the issue.
- In the Pop-up, click Map.
- In the Map supplier card, add a new supplier product link in the Supplier’s product field.
- Select the corresponding new supplier’s variant to match the store’s variants, then click Map.
7. Click Map once more to confirm.
TIP: If you lost the supplier product link, you can make use of the Find Similar Supplier feature, which provides quick results based on product research.
You’ve done it! Now, you can place the order like you normally would.
IMPORTANT NOTE: This mapping method applies exclusively to individual orders. To ensure seamless fulfillment of future orders, it’s essential to edit the maping for your products.
To avoid receiving the same error message in future orders, check here to learn how to update the supplier.