FAQs

Frequently Asked Questions.

Troubleshooting issues with Products

How to handle the product cost mismatches between Zopi and AliExpress? Popular

How to look for products more effectively on Find Product page?

What information will be imported along with my product?

Why can’t I import products from Temu? New

Why do Shopify Products show Sold Out? Steps to resolve it

Why are my products not showing on my Shopify page?

How to edit your product information after pushing to Shopify store?

How to change the thumbnail of the product?

Can I sync my product information from another Apps to your Zopi App?

How to edit mapping for resolving product update issues? Popular

How to change currency in Shopify?

How to edit product prices in your Shopify?

Temu Sourcing FAQs

Troubleshooting issues with Orders

How to create a test order on Shopify?

How to make sure orders are not auto-fulfilled by Shopify?

Why I should not request fulfillment on Shopify?

How to fix failed order missing phone number due to AliExpress Regulations? Popular

How to edit mapping for resolving specific orders? Popular

How to solve order failed due to system errors? New

How to solve order failed due to Skip/Stop progress? New

Orders not appearing on AliExpress

What to do if you get the Shopify error ‘Shipping not available for the selected address’?

How to get custom packaging for AliExpress Dropshipping?

How to get the order tracking code with AliExpress automatically?

Why can’t I find some orders in Order Center?

The shipping method is N/A on my order, how to resolve this?

What to do when the shipping methods is unavailable on order? New

Admitad account FAQs

General questions and issues

I’ve subscribed to Dropship Partners: How do I use it? Popular

How to fix the error message ‘Store already has owner’?

How to contact AliExpress suppliers?

How to get SKU, GTIN, Barcode Numbers for Dropshipping?

What will happen when you uninstall and re-install our Zopi app?

Does our app integrate with another source more than AliExpress, like Alibaba, Amazon, etc. ?

How to get support from Shopify support team?

What are the benefit of Collaborators?

Why do we need to access on your Products, Apps, Orders or Theme?

How to create a staff account, and/or why does support team need it?

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